Kitwana Hypolite

Sagicor Life Trinidad and Tobago Limited · San Fernando, Trinidad

• Handle high call volumes efficiently, managing both incoming and outgoing calls promptly
• Understand customer needs by asking questions, researching issues, and offering solutions or alternatives
• Identify and act on upselling opportunities during customer interactions
• Document all call details accurately in the call center system for future reference
• Achieve set individual and team goals, including quality and performance metrics

Ascensos Limited · Trinidad

• Managed large amounts of inbound and outbound calls in a timely manner
• Identified customers' needs, clarified information, researched issues, and provided solutions
• Kept records of all conversations in the call center database in a comprehensible way
• Met personal and team qualitative and quantitative targets

Pan American Life Insurance Company · Port-of-Spain, Trinidad

• Developed market strategies and promoted new insurance contracts and changes to existing ones
• Built a pool of prospective clients through networking, cold calling, and referrals
• Evaluated customers' needs and financial status to propose suitable protection plans

Nebo Construction Company Limited · Diego Martin, Trinidad

• Maintained files and records so they remained updated and easily accessible
• Handled word processing, spreadsheets, invoicing, and basic bookkeeping
• Assisted in office management, travel arrangements, and several awarded contracts